Welcome to Ohayo Family

• Korean warehouse address usage and storage
• Proxy shopping (online & offline)
• Fansign application and fansign proxy attendance
• Package consolidation and international shipping
• Bank transfer facilitation within Korea
• Basic inspection and photo proof services

• We receive packages and perform basic visible inspection only, including checking for visible damage, missing parts, and proper labeling.
• We are not responsible for internal or hidden damages caused by the seller or manufacturer, including but not limited to: defective items, manufacturing errors, expired goods, or counterfeit products.
• We will notify you upon item arrival and provide free arrival photos.

• Clients receive 30 days of free storage from the date of package arrival.
• After 30 days, storage fees will apply and are billed per item per day. Unpaid storage fees may result in a delay in shipment or repacking services.
• Unclaimed items left in our warehouse for over 90 days without communication may be considered abandoned. We reserve the right to dispose of or resell these items without refund.

• You must submit a complete and accurate purchase request, including item link, options, quantity, and timing (especially for limited items).
• Once the total cost is confirmed and full payment is received, we will proceed with the purchase.
• We do not guarantee the success of securing fast-selling, limited-edition, or exclusive items. No refunds will be given for unsuccessful attempts where we tried in good faith.

• We offer proxy services for pop-up shops, exclusive events, and store-limited drops.
• Clients must provide all relevant event details in advance, including reservation instructions if applicable.
• Pop-ups may sell out quickly and time slots are not guaranteed. We will attend based on availability and best effort.
• Offline proxy pricing is determined case-by-case based on item count, event difficulty, travel time, and complexity. Once accepted and confirmed, no cancellations or refunds will be provided.

• We apply to fansign events on your behalf using your personal details and complete the necessary purchases.
• Clients must submit accurate information (e.g., name, ID, contact details) and specify the number of albums to buy.
• We do not guarantee winning, even with multiple album purchases. Entry is based on random draw or sales rank, depending on the organizer.

• We will notify you immediately and guide you through next steps.
• If applicable, we will help you prepare questions or special requests and assist with basic Korean translation.

• If you cannot attend in person, we may offer fansign proxy service. This includes signing albums, asking your questions, and providing photos (via phone camera only).
• Our team will do their best to communicate your requests clearly but cannot guarantee how the idol or staff will respond.
• All fansign outcomes are final. Refunds will not be granted based on signature style, member interactions, or photo clarity.

• We offer a Korean domestic bank transfer service on your behalf.
• You must provide the full recipient name, account details, and exact amount to be paid.
• We require prepayment via Wise before initiating the transaction.
• We are not liable for scams, fraud, or non-delivery by the seller you choose. You are responsible for researching the credibility of any seller. Once a transfer is made, no refunds are possible.

• We offer international shipping via trusted carriers including EMS, DHL, Korea Post, and others.
• Clients are responsible for choosing their preferred shipping method and confirming address details.
• Shipping fees must be paid in full prior to dispatch.
• Once a package is handed to the courier, we are not responsible for delays, loss, damage, or customs issues during transit.
• Clients are responsible for all customs duties, taxes, or import restrictions in their country. Undervaluing may be requested but is at your own risk.

• All payments are final and non-refundable once services have started.
• Refunds may be issued only if we cannot proceed due to an error on our side (e.g., missed purchase after payment with no attempt made).
• Change requests (e.g., different shipping methods, changing item options) must be made before service begins and are not guaranteed once processing has started.

• We operate in good faith to provide accurate, timely, and transparent services. However, we are not responsible for:
  
  - Seller or manufacturer errors
  
  - Delayed fansign results or shipments
  
  - Courier mishandling or customs delays
  
  - Inaccurate customer information provided
• Ohayo Korea reserves the right to refuse service to any customer who engages in abusive behavior, chargebacks, or attempts to scam or harass our team.